Licensing Policy

For questions about SmartBOL licensing, please contact SmartBOL Sales at 732 981-0444.

SmartBOL Enterprise and Classic software requires one license for each machine software is installed on. If installed on Windows Terminal Server or Citrix Server, each named user needs one machine license. Classic version does not support data files shared over wide area network (WAN) or VPN.

Yearly subscription license price may change without notice.

Why renew support?

  • Technical support by email, telephone and online

  • Cheaper to renew support within grace period than purchase upgrade license when you need support

  • Classic version: Free upgrades to the latest SmartBOL versions

  • Enterprise: Immediate escalation to development team and priority support

  • Access to installation files and license keys even if you loose your emails

Support Policy

For questions about these support policies, please contact SmartBOL support by email - support @smartbol.com

  • Support Timing: Between 9AM and 5PM Eastern - Monday Thru Friday except public holidays. Support contract is required to get telephone, email or online Support for SmartBOL products.
  • New SmartBOL license includes one year support contract. Support for additional licenses, purchased at discounted price, will expire at the same time as the first license.
  • Support can be extended within 30 days of previous support contract expiry. After the 30 day grace period, contact sales to purchase upgrade license.
  • If you need support and your support contract has expired, you may
    • Purchase upgrade license of the same SmartBOL version
      OR
    • For Classic version only
      • If you have SmartBOL installer software and a license key that works with this version, purchase a one time support incident for $75. SmartBOL Support makes no warranties that the support issue will be resolved.
      •  if you do not have CD or installer file, you may purchase it for $75.
    • For Enterprise version - you may pay for support by hour in whole hour increments. Contact SmartBOL Support for hourly support rates.
    • If you do not have license key, you may purchase SmartBOL Upgrade license.
  • SmartBOL Software with perpetual license will not stop working after Support period expires. However version updates or upgrades released after the Support expiry date will not work with that license.
  • SmartBOL software with subscription license will stop working at the end of the lease or subscription period.
  • Support does not cover any issues with third party software versions other than the ones  advertised on SmartBOL website. Please contact SmartBOL support before upgrading SmartBOL interfaced third party software. SmartBOL is under no obligation to modify its software to fix this type of issues.
  • Customer is responsible for maintaining license keys, installation software and data backups in safe place. SmartBOL support does not maintain keys or software version for longer than one year.
  • SmartBOL licenses may be cancelled if the term/s of SmartBOL End User License Agreement (EULA) is/are violated.
  • Though SmartBOL support will try to solve support issues, there is no guarantee that all SmartBOL related problems can be resolved. Support contract does not

Support level by version:

Classic - Telephone support with one business day turnaround

Enterprise - Telephone support with escalation to development team

 
 

 

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