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SmartBOL Bill of Lading Support

Note: For Installation Support, Call 732 981-0444 (Monday thru Friday between 9AM and 5PM Eastern). For any other support issues, please contact SmartBOL support: support @smartbol.com

Support Policy for current and expired support contracts

Licensing Questions

Getting Started with SmartBOL - with Online Demos

Help with Install Problems

SmartBOL Online Help

Minimum System Requirements:

Windows Vista, 2003, Windows XP, Windows 2000 with Internet Explorer 6

Windows NT, ME or 98: Support for these Windows versions has been discontinued from December 31, 2005.

Hardware:

Pentium 4 or better
256 MB RAM (512MB Recommended)
Monitor with 800 x 640 resolution

Updating License Key: Use Update Key under Start --> Programs --> ADi SmartBOL --> Classic. Enter first line as Name and second line as key.

How do I ...?

Import Bill of Lading information from my Order Entry System?

Get rid of ... Evaluation ... messages?

Assign Bill of Lading Numbers Automatically?

Print multiple copies of bill of lading with individual tags?

Print my logo and Company Information on top of bill of lading and Labels?

Create 17 digit bill of lading number?

Maintain Addresses, Products and Carriers?

Import Addresses from CSV file?

Email bill of lading from SmartBOL?

Edit Legal Text on Bill of Lading Form (Classic and Enterprise)?

How do I extend Evaluation Period?

 

Import Bill of Lading information from ODBC source, QuickBooks or Peachtree?

Import from QuickBooks or Peachtree is available in Classic version and ODBC source import is available in Enterprise version. Click Here to Evaluate these features.

 

Print multiple copies of bill of lading with individual tags?

Go to Quick Menu --> Settings and enter your logo and / or company information.

 

Print my logo and Company Information on top of bill of lading and Labels?

Go to Quick Menu --> Settings and enter your logo and / or company information.

 

Assign Bill of Lading Numbers Automatically?

On Create BOL screen, leave bill of lading number field blank to generate it automatically. Starting bill of lading number setting can be changed from the Settings (Quick Menu --> Settings) page.

 

Get rid of Powered By ... messages?

These messages are not printed once a license key is entered.

 

Create 17 digit bill of lading number?

SmartBOL software with VICS bill of lading option automatically generates 17 digit bill of lading number using UCC number

 

Maintain Addresses, Products and Carriers?

Addresses, Products and Carriers screens can be opened using Menu --> Masters and selecting appropriate item.

 

Import Addresses from CSV file?

Addresses from CSV file can be imported using Menu --> Import options.

 

Email bill of lading from SmartBOL?

Setup email preferences on the Settings page. Send Bill of lading email from the list page.

 

Edit Legal Text on Bill of Lading Forms?

Menu --> Edit --> VICS / Straight Bill Text.

 

How do I extend Evaluation Period?

Contact SmartBOL Sales for more information. It may take up to 3 business days to issue an extended evaluation key.

 

Help with Install Problems?

 

Database Opening Error or Application Error - Reboot your PC. If that doesn't work, install one of the following updates from Microsoft.

Check your Windows version by right clicking on My Computer and selecting Properties.

 

Windows XP with Service Pack 2 (SP2):

Download and Install MDAC 2.8 from Microsoft:

OR do a XP repair install OR try on another machine.

 

Windows 2000 without service Pack 3 or 4:

Download and Install Service Pack 4 from Microsoft

 

Windows XP without SP2, 2000 with Service Pack 3 or 4, NT, ME or 98:

Download and Install MDAC 2.8 from Microsoft:

Download and Install Jet SP8 from Microsoft:

Reboot and start SmartBOL. Contact Support if SmartBOL doesn't open.

 

What is ...?

VICS - Voluntary Inter-industry Commerce Standards Association
SCAC - Standard Carrier Alpha Code
UCC - Uniform Code Council Inc